Terms of service

Effective Date: 20-02-2026
Website: theurbanpaws.in
Brand Name: TheUrbanPaws

By accessing or purchasing from this website, you agree to the following Terms of Service. If you do not agree, do not use our website.

1. General Use

  • You must be at least 18 years old to place an order.

  • You agree not to misuse, copy, or exploit any content from this website.

  • We reserve the right to refuse service to anyone at our discretion.

2. Products & Descriptions

We strive to ensure that product descriptions, images, and pricing are accurate. However:

  • Slight variations in color, packaging, or design may occur.

  • We reserve the right to correct pricing errors at any time.

  • We may discontinue products without prior notice.

The product shown on the website represents the item as closely as possible, but minor variations do not qualify as defects.

3. Orders & Payments

  • All orders are subject to availability and confirmation.

  • Once an order is placed, it cannot be canceled after dispatch.

  • We reserve the right to cancel any order due to pricing errors, suspected fraud, or stock issues.

If we cancel an order before dispatch, a full refund will be processed.

4. Shipping & Delivery

  • USA: 3–5 Shipping within the United States.

  • Delivery times are estimates, not guarantees.

  • Delays caused by courier partners, natural events, or incorrect address details are not our responsibility.

Customers must ensure accurate shipping information at checkout.

5. Replacement Policy

We offer replacement only in the following cases:

  • Damaged product received

  • Incorrect product delivered

To qualify:

  • A clear 360-degree unboxing video is mandatory.

  • The video must start before opening the package and continue without cuts.

  • The shipping label and package condition must be visible.

Claims without proper video proof will be rejected.

Claims must be submitted within 24 hours of delivery.

We do not provide replacements for:

  • Change of mind

  • Pet disinterest

  • Normal wear and tear

  • Used or altered products

  • Minor color variations

6. No Refund Policy

TheUrbanPaws operates under a replacement-only policy.
We do not provide cash refunds once an order has been delivered.

Refunds are only processed if:

  • The order is canceled by us before dispatch.

7. Intellectual Property

All content on this website including:

  • Logos

  • Brand name

  • Product images

  • Text

  • Designs

Are the property of TheUrbanPaws and may not be copied, reused, or distributed without permission.

8. Limitation of Liability

TheUrbanPaws is not liable for:

  • Injuries caused by improper use of products

  • Damage caused by aggressive pet behavior

  • Indirect, incidental, or consequential damages

  • Loss of data, profits, or business interruption

Pet owners are responsible for supervising their pets during product use.

9. User Conduct

You agree not to:

  • Submit false claims

  • Attempt fraudulent chargebacks

  • Misuse the website

  • Interfere with website security

We reserve the right to take legal action in case of fraud or misuse.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of United States.
Any disputes shall be subject to the jurisdiction of courts in [Insert Your City, United States].

11. Changes to Terms

We reserve the right to update these Terms at any time.
Changes will be effective immediately upon posting.