Effective Date: 19-02-2026
Brand Name: TheUrbanPaws

1. Order Processing

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  All orders are processed within 24–48 hours of successful payment.
  
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  Orders placed on weekends or public holidays will be processed on the next working day.
  

2. Shipping Timeline

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  We deliver Pan India.
  
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  Estimated delivery time: 3–5 business days from dispatch.
  
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  Delivery timelines may vary slightly during peak seasons, sales, or due to unforeseen courier delays.
  

3. Shipping Charges

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  Shipping charges (if applicable) will be calculated at checkout.
  
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  Any promotional free shipping offers will be clearly mentioned during checkout.
  

4. Order Tracking

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  Once your order is shipped, you will receive a tracking link via SMS/email to monitor delivery status.
  

5. Address Accuracy

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  Customers are responsible for providing complete and accurate delivery details.
  
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  TheUrbanPaws is not responsible for delays caused due to incorrect address or unreachable contact numbers.